Returns & Exchange Policy — UAE & KSA

1. Returns & Exchanges

We want you to love your Ajnaa piece. If something isn't right, here's how returns and exchanges work.

1. Eligibility Window

Market Return Window
UAE & Saudi Arabia 7 days from the date of delivery

2. Conditions for Return/Exchange

To be eligible for a return or exchange, items must be:

  • Unused, unworn, and undamaged, with all original tags and packaging intact.
  • Returned along with the original invoice/order confirmation.
  • Free of any signs of wear, alteration, or exposure to perfume, water, or chemicals.

Non-returnable items (for hygiene and made-to-order reasons):

  • Pierced jewellery, including nose pins/naths intended for piercing, and earrings marked as non-returnable for hygiene reasons.
  • Customised, personalised, or made-to-order pieces.
  • Items marked "Final Sale" or purchased during clearance sales.
  • Gift cards.

3. How to Initiate a Return (UAE & Saudi Arabia)

  1. Email or WhatsApp us at hello@ajnaajewels.com within 7 days of delivery with your order number, photos of the item, and the reason for the return.
  2. Once your return is approved, you will be provided with the return shipping address and instructions.
  3. Return shipping costs are borne by the customer for international returns, unless the item is defective, damaged, or incorrect (see Section 5).
  4. Please use a trackable shipping method. Ajnaa Jewels is not responsible for items lost or damaged in transit while being returned to us.
  5. Once the returned item is received and passes our quality check, refunds will be issued to the original payment method within 18–21 business days, allowing for international transit and bank processing times.
  6. Import duties and taxes already paid are non-refundable, in accordance with applicable customs regulations.

4. Exchanges

  • Size and design exchanges are subject to stock availability.
  • If the desired item is unavailable, we will offer store credit or a refund instead.
  • International exchanges follow the same return-then-reorder process, given the customs requirements for cross-border shipments.

5. Damaged, Defective, or Incorrect Items

We take great care in packaging every order. However, if you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.
  • Once verified, we will arrange a free replacement or full refund, including return shipping costs. There will be no cost to you in such cases.

2. Order Cancellations

  • Orders can be cancelled free of charge before dispatch by contacting us at +91-7303808823.
  • Once an order has been shipped, it cannot be cancelled. Please use the return process after delivery instead.

3. Warranty

All Ajnaa Jewels pieces come with a 6-month warranty against manufacturing defects. The warranty does not cover damage caused by normal wear and tear, exposure to water or perfume, accidental damage, or mishandling.

This warranty applies to orders delivered in both India and GCC markets. Please refer to our Jewellery Care page for care instructions to keep your pieces looking their best.

4. Contact Us

For any return, exchange, or warranty queries: