Returns & Exchange Policy — India

This policy covers all orders placed on www.ajnaajewels.com for delivery within India.

1. Returns & Exchanges

We want you to love your Ajnaa piece. If something isn't right, here's how returns work.

1. Eligibility Window

Market Return Window
India 7 days from date of delivery

2. Conditions for Return/Exchange

To be eligible, items must be:

  • Unused, unworn, and undamaged, with original tags and packaging intact
  • Returned along with the original invoice/order confirmation
  • Free of any signs of wear, alteration, or exposure to perfume, water, or chemicals

Non-returnable items (for hygiene and made-to-order reasons):

  • Pierced jewellery (nose pins/naths for piercing, earrings marked non-returnable for hygiene)
  • Customised, personalised, or made-to-order pieces
  • Items marked "Final Sale" or purchased during clearance sales
  • Gift cards

3. How to Initiate a Return

  1. Email/WhatsApp us at hello@ajnaajewels.com within 7 days of delivery with your order number and reason for return.
  2. Once approved, our courier partner will pick up the item from your registered address (where serviceable), or you may be asked to self-ship.
  3. On receipt and quality check at our facility, your refund/exchange will be processed.
  4. Refunds are issued to the original payment method (or bank transfer for COD orders, pending your bank details) within 15–18 business days of the item passing quality check. Store credit, if opted for, is issued within 3–5 business days.

4. Exchanges

  • Size/design exchanges are subject to stock availability.
  • If the desired item is unavailable, we will offer store credit or a refund instead.
  • International customers: exchanges follow the same return-then-reorder process as above, given customs requirements on cross-border shipments.

5. Damaged, Defective, or Incorrect Items

We take great care in packaging, but if you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.
  • We will arrange a free replacement or full refund, including return shipping costs, once verified — no cost to you in this case, whether in India or GCC.

6. Cash on Delivery (COD) Returns

For COD orders being returned/exchanged, refunds are processed via bank transfer once the buyer's bank account details are shared with us.

2. Order Cancellations

  • Orders can be cancelled free of charge before dispatch by contacting us at +91-7303808823.
  • Once an order has shipped, it cannot be cancelled — please use the return process instead upon delivery.

3. Warranty

All Ajnaa Jewels pieces come with a 6-month warranty against manufacturing defects (excludes damage from wear and tear, water/perfume exposure, or mishandling). This warranty applies to both India and GCC orders.

See our Jewellery Care page for care instructions to keep your pieces looking their best.

4. Contact Us

For any shipping or return queries: