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Please note that upon sale of an item, it can only be returned or exchanged if the product has not been used/ worn. To initiate the exchange process, the customer must drop a mail within 3 days of delivery. The Ajnaa team will then proceed to have the item retrieved at no extra cost to the customer and will issue them a credit note which can be redeemed for any of the products on our website.
We take utmost care while packaging products for shipping. However, if the product is found to be damaged while undergoing shipping, we take full responsibility for replacing it. Please note that it is subject to the recipient mailing us with a picture to verify damages within 3 days of delivery. Team Ajnaa will then look into the damages and confirm the exchange.
Once the damaged item is retrieved from your doorstep with your approval, we will send a replacement product. If the product is currently unavailable for shipment, we will issue the customer a credit note or initiate a refund as per the customer request. This credit note has no expiry but there will be no monetary refund in such cases. If found that the damage has not occurred whilst shipping and it is obvious the jewelry has broken during the trial, we are not liable to exchange it. It is up to the discretion of Team Ajnaa to approve the exchange. Rest assured, any anomalies or damages on our part will be dealt with.
In case of returns, the recipient is again to mail us a picture of the product so as to verify that it has not been worn at email@example.com within 3 days of delivery. Following this, we will look into the request if the return is approved. We will refund the amount of the items to your bank account.
The product must be returned within the appropriate packaging. Please note any refunds will take 15-20 working days to be processed.
Kindly mail the image of the product along with the order number for returns/exchanges to : firstname.lastname@example.org